Articles

EndPointSecurity Section

• Error Copying Files to Remote Computer While Installing EndSecurity Agent

  Overview Following error message is produced while installing the GFI EndPointSecurity: Failed to copy the files to the remote computer. Could not find a part of the path '\\IP-or-HOSTNAME\C$\Program ...

• Unable to Deploy Traveler Application on Windows 10

  Overview The article discusses the possible causes and fixes for the issue of being unable to deploy Traveler application on Windows 10. Environment GFI EndPointSecurity 2013 An agent installed on Win...

• No Prompt to Encrypt External Hard Disk Drive When Connected to a USB Port

  Overview There is no prompt to encrypt an external hard disk when connected to a USB2.0 or USB3.0 port. Environment GFI EndPointSecurity 2013 Build: 20130719 Root Cause The system does not recognize t...

• Unable to deploy GFI EndPointSecurity Agent due to Remote Registry error

  Answer PROBLEM When attempting to deploy the GFI EndPointSecurity agent on a remote machine, either of the following error messages is received: Failed to read from remote computer's registry Failed t...

• TXT File Types Not Blocked by File-Type Filter When Renamed to Different Format

  Overview TXT file types are not blocked when they are renamed to a different format and copied to a USB drive. Environment GFI EndPointSecurity All supported environments Root Cause Since TXT files do...

• GFI EndPointSecurity Service Fails to Start Due to a Timeout

  Overview The GFI EndPointSecurity service does not start and returns one of the following timeout errors. A timeout was reached (60000 milliseconds) while waiting for the GFI EndPointSecurity service ...

• File Type Filter Does Not Work for Files Larger Than 100 MB

  Overview If you have file type filter set to block certain types of file, it is not working when a file is larger than 100 MB.   Environment GFI EndPointSecurity 2013 All Supported Environments   Root...

• Symantec Anti-Virus is detecting EndPointSecurity agent as virus

  Versions / Builds AffectedAll versions StatusResolved Problem SummarySymantec AV is detecting custommessage.exe or endpoinstsecurity.msi as Trojan.Cryptolocker.Z How to IdentifyAfter scanning a client...

• Symantec System Recovery failing when ESEC agent is installed

  Versions / Builds AffectedEndPointSecurity 2012 build 20120104 StatusResolved Problem SummaryWhen the ESEC agent is installed, Symantec System Recovery backup jobs do not complete and an error is enco...

• Scanning hangs at 'Enumerating Computers' and no results are showing

  Versions / Builds AffectedAll versions StatusOpen Problem SummaryScanning computer hangs while it shows 'enumerating computers' and no results are displayed. How to IdentifyScanning fails for all comp...