Articles

EndPointSecurity Section

• Seeing Multiple Access Events When Connecting a Storage Device or Using a CD/DVD

  Overview When using a storage device or a CD/DVD, it is normal to see many different access events. This is because there are actually many different applications accessing the device each time it is ...

• Writing to CD/DVD Not Blocked

  Overview Users can write to a CD/ DVD even when the EndPointSecurity agent should be blocking it. Information Specific CD/DVD writing applications (notably Roxio and Nero) use proprietary drivers that...

• GFI EndPointSecurity Program Updates

  Overview The article covers the site used by GFI EndPointSecurity to update program. Information GFI EndPointSecurity connects to the site http://update.gfi.com/ to get program updates. To receive upd...

• Downloading GFI EndPointSecurity ReportPack and GFI ReportCenter Framework

  Overview Often the GFI EndPointSecurity ReportPack and the ReportCenter framework may need to be downloaded or re-downloaded. The article provides the links to download the installation files. Informa...

• Password Prompt for Encrypted Device Is Not Shown

  Overview Password prompt does not show up for the device encrypted using EndPointSecurity, when plugged in, thus leaving the device unusable. The issue can be reproduced as follows: Plug in an encrypt...

• When upgrading GFI EndPointSecurity versions, a new database must be created

  Versions / Builds AffectedVersions 4.2, 4.3, 2012 and 2013 StatusResolved Problem SummaryWhen upgrading versions GFI EndPointSecurity will not allow the user to use the same database backend and the u...

• User Prompted for Encrypting Devices When Not Added to the Encryption Policy

  Overview User is prompted for encrypting devices, even when not added to the encryption policy.   Environment GFI EndPointSecurity All supported versions   Root Cause The USB/HDD is encrypted using GF...

• USB Storage Devices Causing Windows XP Machines to Hang

  Overview When plugging in a USB storage device into a Windows XP machine, the machine hangs and need a hard restart to solve the issue.   Environment Version 20120104   Resolution The issue has been r...

• Unable to Save Edited MS Office Files Opened from USB Drives

  Overview Unable to save edited MS Office files opened from USB Pen drives.   Environment GFI EndPointSecurity All supported versions   Root Cause File type .tmp or tmp. Is not recognized by the policy...

• USB 3.0 and USB 2.0 ports are not controlled

  Versions / Builds AffectedAll supported versions of GFI EndPointSecurity StatusResolved Problem SummaryOn some computers devices connected to USB 3.0 and USB 2.0 ports are not controlled by the GFI En...