Articles

EndPointSecurity Section

• Buttons are hidden when GFI EndPointSecurity is installed in a Korean Language OS

  Versions / Builds Affected2013 StatusResolved Problem SummaryWhen GFI EndPointSecurity is installed in a Korean Operating System, some buttons are hidden in interface. TT / JIRAID389 How to IdentifyNa...

• Using GFI EndPointSecurity 4 Database in GFI EndPointSecurity 2013

  Overview This article provides an answer to the query: Can a GFI EndPointSecurity 4 database be used with GFI EndPointSecurity 2013? Information If a database from version 4 (including minor releases)...

• Error: "UNEXPECTED_KERNEL_MODE_TRAP because of FLMGR.SYS" on Windows 10

  Overview You may encounter a BSOD with the following error message: Error: UNEXPECTED_KERNEL_MODE_TRAP because of FLMGR.SYS This error occurs when an EndPointSecurity agent is installed on Windows 10 ...

• Both access denied and allowed events are logged when accessing PDF

  Versions / Builds AffectedEndPointSecurity 2012 build 20120104 StatusOpen Problem SummaryWhen accessing a PDF from a USB storage device, both access denied and access allowed events are logged. TT / J...

• Both Access Allowed and Access Denied Events Are Created When a PDF File Is Opened

  Overview When a user accesses a PDF document, the document opens in Acrobat reader but 2 events are created: access-allowed event and access-denied event. If GFI EndPointSecurity is configured to send...

• Agent Status Shows 'No (Update Pending)’

  Overview When redeploying the security policy in GFI EndPointSecurity, the Agent status shows No (Update Pending). To check the agent status: Open the GFI EndPointSecurity console. Navigate to managem...

• Android phones in PTP mode can bypass GFI EndPointSecurity policies

  Versions / Builds AffectedAll versions StatusOpen Problem SummaryAndroid phones in PTP mode can bypass block policies TT / JIRAID390 How to Identify- Plug in a phone to PC with Android OS, switch to M...

• Alerts Are Failing in GFI EndPointSecurity

  Overview After some changes on the server where EndPointSecurity is installed, alerts stop working. Environment GFI EndPointSecurity All supported environments Root Cause Problem with alerts can be ca...

• Agent causes VSS to crash when running backup

  Versions / Builds AffectedEndPointSecurity 2012 build 20120104 StatusResolved Problem SummaryWith the GFI EndPointSecurity agent installed, when the VSS (Volume Shadow Copy Service) tries to create a ...

• Agent Is Installed but the Console Is Showing Installation Failed

  Overview EndPointSecurity agent is installed but the server console is showing under deployment: Installation failed! The installation logs on the client will show installed successful but in the Loge...