Overview

You may suspect that a deployed agent is not starting after the reboot of the target machine.

Information

The EndPointSecurity Agents start automatically. Please view the image below for an example screenshot of an instance found in the log where the agent successfully started on the target machine. 

To verify that the agent starts on the target machine, please do the following:

1. Open the C:\Program Files (x86)\GFI\EndPointSecurity 6 Agent\DebugLogs\esecservice.csv file:
   • Execute Ctrl + F and search for the value [START] on your text editor (or Microsoft Excel).
     
2. Open the Windows Task Manager on the agent's (or target) machine
   • Scroll to the Background Processes section to find the GFI EndPointSecurity Agent Service
     

If this is still an issue and you would require further assistance, please provide the following information when you open a support ticket:

1. A video recording of the issue. 
   • You may utilize the Loom service for this purpose.
2. EndPointSecurity Agent Troubleshooter Logs
   •  You may consult the How to gather troubleshooter logging from GFI EndPointSecurity (agent-focused) article for further guidance.