Overview
After some changes on the server where EndPointSecurity is installed, alerts stop working.
Environment
- GFI EndPointSecurity
- All supported environments
Root Cause
Problem with alerts can be caused when the settings are incorrect or a firewall may be blocking the flow.
Resolution
- Check that the alerting options are correct.
- Browse to Configuration > Options > Alerting Options.
- IP of mailserver
- User email address
- Browse to Configuration > Options > Alerting Options.
- Make sure that the following ports are open on your firewall:
- 1116: Communication between agents and the main console
- 1323: Communication with the SQL database
- 1070-1170: Any three ports in this range. This port range is used during the installation of the agent software.