Versions / Builds Affected
EndPointSecurity 2012 build 20120104Status
ResolvedProblem Summary
3rd party encrypted devices do not work properly when the ESEC agent is installedTT / JIRAID
80How to Identify
1. ESEC encryption is NOT enabled
2. Customer using a 3rd party encrypted device
3. User is given permission to use the device
4. When plugging in the device it does not work properly, e.g.:
- After entering the password for the encrypted device, an error is shown
- The device does not show up with the other drives when going to 'Computer'
- When plugging in the device, the machine hangs and becomes unusableWorkaround / Fix Details
http://ftp.gfisoftware.com/patches/ESEC2012/20120104/20120703_ESEC2012_Patch.zipRequired Actions
1. Provide patch to the customer
2. Attach this article to the case
