Versions / Builds Affected
EndPointSecurity 2012 build 20120104Status
ResolvedProblem Summary
A storage device has been successfully encrypted by EndPointSecurity, but when plugging it in again the data drive is not mounted.
The issue occurs when there are mapped network drives configured.TT / JIRAID
98How to Identify
1. When the device is plugged in, the password is entered successfully however only 1 drive is added. When trying to access it the user receives an Access Denied message
2. There is a mapped network drive whose drive letter is the next one available after the drives for actual devices
e.g. if C: is the HDD, and D: is the CD-ROM, E: is assigned to a mapped network drive
3. If you open E: the files which are located on the encrypted drive can be seenWorkaround / Fix Details
http://ftp.gfisoftware.com/patches/ESEC2012/20120104/20120717_ESEC2012_Patch.zipRequired Actions
1. Provide patch to the customer
2. Attach this article to the case
