Versions / Builds Affected
EndPointSecurity 2012 (5.0) Report Pack
Status
Open
Problem Summary
When installing the EndPointSecurity 5 (2012) report pack, even though you choose a installation other than C:, it installs to the C: drive path.
TT / JIRAID
ESEC-36
How to Identify
The entry in the registry Path is for the chosen directory (not C:).
Consequently, when the Report Center is opened, the report pack is not listed under the 'Products' dropdown selection.
See the article "Why does Report Pack Open with no report packs listed?" located at: http://kb.gfi.com/articles/SkyNet_Article/Why-does-Report-Pack-Open-with-no-report-packs-listed-725571
Workaround / Fix Details
Make sure the following registry keys list the correct path to the installation directory of the Report Pack product:
64-bit Operating System:
HKLM\SOFTWARE\Wow6432Node\GFI\ReportCenter\V3.5\ReportPacks\
\Path
32-bit Operating System:
HKLM\SOFTWARE\GFI\ReportCenter\V3.5\ReportPacks\\PathRequired Actions
Check that the issue matches the one in this article.
