Versions / Builds Affected
EndPointSecurity 2013 build 20130306Status
ResolvedProblem Summary
Risk Scan appears to start and then the UI hangsTT / JIRAID
329How to Identify
In logScannerEngine.csv you may see logging similar to:
Note the scanner seems to stop and then start up an hour and a half later....
03/25/13,08:34:32,563,3,"#00000744","#000003c8","info ","GFI EndPointSecurity 2013","Set "Allow remote access to the Plug and Play interface" policy..."
....
03/25/13,08:38:44,948,3,"#00000744","#00000810","info ","GFI EndPointSecurity 2013","Set "Allow remote access to the Plug and Play interface" policy..."
03/25/13,10:15:16,194,1,"#00000744","#000003c8","error ","GFI EndPointSecurity 2013","Error applying gp change."Workaround / Fix Details
Fixed in build 20130408Required Actions
1. Ask the customer to upgrade to the latest build
2. Attach this article to the case
