Overview
A Windows XP machine hangs or freezes when you plug in a Western Digital MyPassport USB 3.0 HDD.
The system returns to normal, and the HD (hard drive) can be used after about a minute, but there are cases when it remains stuck, and you cannot do anything except for a cold reboot.
Environment
EndPointSecurity 2012 build 20120104
Root Cause
This is a product defect which has been fixed in EndPointSecurity Agent Build 20121115.
Resolution
- Verify which EndPointSecurity agent version you have installed.
- If the version of your agent is older than 20121115, download and install the EndPointSecurity 20121115_ESEC2012 patch.
- If you are already running the version 20121115 or newer, contact Central Support for further troubleshooting.