The user had several computers controlled by GFI EndPointSecurity but now no computer is listed in Configuration > Computers tab.
Local administrator permissions on the server where GFI EndPointSecurity is installed.
toolcfg_computers.xml and / or
toolcfg_computergroups.xml are degraded.
C:\Program Files (x86)\GFI\EndPointSecurity 6\Data\toolcfg_computers.xmland/or
C:\Program Files (x86)\GFI\EndPointSecurity 6\Data\toolcfg_computergroups.xmlare degraded. Both should be valid XML files so they cannot be blank or have a different structure than a tagged text file.
Close the GFI EndPointSecurity console.
Open the Services console and stop the GFI EndPointSecurity Service.
If you have a backup of the files, restore them, otherwise, download the default blank files from the below links and replace the existing ones (please remember computers should be added once more if these downloads are used):
Start the GFI EndPointSecurity Service.
Open the GFI EndPointSecurity console; computers should be listed again under Configuration > Computers tab.